FREE SHIPPING & INSURANCE ON ALL ORDERS — GUARANTEED DELIVERY
🛒 BattleFalcon Shopping Guide
1. Supported Countries & Regions
We support customers from:
United States, Canada, Australia, United Kingdom, France, EU countries, Asia, Southeast Asia, and many more.
If your country is not listed, please feel free to contact us for assistance.
📧 Email: contact@battlefalconstore.com
📱 WhatsApp / Line: +86 18706337664 / +1 209 964 3789
2. Shipping & Processing Time
- Carriers: EMS, UPS, and other international express services
- Processing Time: Orders are typically processed within 0–7 business days after payment confirmation (excluding weekends)
- Please allow extra time during holidays or if items are shipped from different warehouses.
3. Estimated Delivery Time & Shipping Fees
| Region/Country | Processing Time | Shipping Time | Shipping Fee |
|---|---|---|---|
| USA, Canada, Australia, UK, France, EU, Asia, Southeast Asia | 0–7 business days | 3–28 business days (varies by location) | Free |
- Vietnam and the Philippines usually enjoy faster shipping: 3–20 business days
- All supported countries receive free standard shipping
4. Order Modification & Cancellation Policy
- To modify or cancel an order, please contact us before 6:00 PM CST on the day of payment confirmation.
- After this time or once the order has shipped, requests will be handled according to our return and exchange policy.
5. Return & Exchange Policy
✅ Eligible Returns/Exchanges:
- Incorrect shipments or items damaged/missing on arrival → Free replacement or repair
- Buyer’s personal reasons (if the product is unused) → Return accepted
❌ Not Eligible for Return/Exchange:
- Used or installed accessories/equipment (e.g., bows with mounted attachments)
6. Refund Process
- Refunds will be processed within 3 business days after we confirm that the item qualifies for return.
- Refunds will be issued to the original payment method. Arrival time depends on your bank and may take 7–15 business days.
7. First-Time Buyers Guide
If this is your first time ordering from us, we recommend reviewing our [First-Time Visitors Guide].
Here’s a brief summary of the steps:
- Add your desired product to the shopping cart
- Fill in your shipping details and (optionally) note your archery experience or delivery preferences
- Select your preferred payment method and complete the purchase
- After checkout, you will receive an order confirmation email with the subject:
“[BATTLEFALCON] Thank you for your order”
📩 If you don’t receive the email, please contact us with your order date, full name, and product details.
8. Need Help? FAQ & Contact
- If you’re unable to complete checkout, choose a country, or face any other issues, please contact us via email or messaging — we usually respond within 24 hours.
- For more detailed answers, visit our FAQ page on the website.
✅ Final Tips
- Check shipping times in advance based on your location
- If you need to make changes to your order, do it before 6:00 PM CST on the order day
- We ship worldwide — and most countries enjoy free shipping!
