🛒 BattleFalcon Shopping Guide

1️⃣ Supported Countries & Regions

We ship to the following countries and regions:

United States, Canada, Australia, United Kingdom, France, other European countries, Asia, Southeast Asia, and more.

If your country is not listed but you can place an order successfully, it means we support delivery to your location.

📧 Email: contact@battlefalconstore.com
📱 WhatsApp / Line: +852 671-409-95 / +1 209 964 3789

2️⃣ Shipping & Processing Time

• Carriers: DHL, UPS, EMS, and other international couriers
• Processing Time: Orders are typically processed and shipped within 1–3 business days (excluding holidays).
• Please allow extra time during peak seasons or if items are shipped from multiple warehouses.

3️⃣ Estimated Delivery Time & Shipping Fees

• North America (United States, Canada)
  • Free Shipping by Sea: 14–20 days
  • Express Air Shipping (DHL / UPS): 6–10 business days
• Europe (United Kingdom, France, Germany, Spain, Italy, etc.)
  • Free Shipping by Sea: 20–28 days
  • Express Air Shipping (DHL / UPS): 8–12 business days
• Oceania (Australia, New Zealand)
  • Free Shipping by Sea: 12–15 days
  • Express Air Shipping (DHL / UPS): 6–10 business days
• Asia (Japan, Thailand, Singapore, Malaysia, Vietnam, Philippines, Taiwan, Korea, etc.)
  • Express Air Shipping: 3–10 business days
• Other Regions
  • Express Air Shipping: 8–14 business days

✅ All supported countries enjoy free standard shipping.

4️⃣ Order Modification & Cancellation Policy

• To modify or cancel an order, please contact us within 1–3 business days, before the order is shipped.
• Once the order has been dispatched, it cannot be canceled or modified. Any changes will need to follow our [Return & Exchange Policy].

5️⃣ Return & Exchange Policy

✅ Eligible for Return/Exchange:

• Incorrect items, missing parts, or damaged products on arrival → Free replacement or repair
• Non-quality issues (buyer’s personal reasons) if the product is unused → Return accepted (buyer bears shipping costs)

❌ Not Eligible for Return/Exchange:

• Used or installed products/accessories (e.g., bows with mounted attachments)
• Requests made more than 15 days after delivery

6️⃣ Refund Process

• Refunds will be processed within 3 business days after we confirm that the returned item qualifies.
• Refunds will be issued to the original payment method. Bank processing may take 7–15 business days for funds to appear.

7️⃣ First-Time Buyers Guide

New to BattleFalcon? Here’s how to place your first order:

1. Add your desired product to the shopping cart
2. Fill in your shipping address (you may also note archery experience or delivery preferences)
3. Select your preferred payment method and complete checkout
4. After successful payment, you will receive a confirmation email titled:
   “[BATTLEFALCON] Thank you for your order”

📩 Didn’t receive the email? Please contact us with your order date, name, and product details.

8️⃣ FAQ & Customer Support

• If you experience checkout issues, shipping country selection errors, or other problems, please contact us via email or messaging.
• We usually respond within 24 hours.
• For more details, visit our FAQ page.

✅ Final Tips

• Always check shipping times based on your region before ordering.
• To make changes to your order, contact us before it ships.
• We ship worldwide — and most countries enjoy free shipping!